FAQs

General

WHAT IS YOUR POLICY ON SHARING OF PERSONAL INFORMATION?

We do not share any of the private information we gather through orders or contact inquiries. The information is only used to complete your order or respond to your inquiry.

 WHICH PAYMENT METHODS DO YOU OFFER?

Here at Wizard Wishes we offer you a safe and secure checkout VIA either Stripe or PayPal Express. We support all major credit cards networks at our checkout. wizardwishes.com is also verified by Stripe, assuring you a safe and secure checkout.

 Shipping & Delivery

HOW LONG WILL MY ORDER TAKE? WHEN WILL MY ITEM(S) BE DELIVERED?

Your order is processed within 24-72 hours. Our free shipping is 3-8 weeks and our faster shipping is 2-5 weeks for delivery.  Some items may arrive sooner than others, however, most fall within the 3-8 week delivery window (Free shipping). Some countries have less hassle with customs than others. For us to be able to provide free or cheaper shipping, you will not receive a tracking number. 

If you ordered one from one of our free product offers:

Insured Worldwide shipping will be 3-8 weeks

Insured Worldwide Faster shipping will be 2-5 weeks

I ORDERED MULTIPLE ITEMS BUT THEY ARRIVED IN DIFFERENT DELIVERIES?

In order to keep the cost for our customers and community low, we ship items at different times from different shipping centres around the world. Our goal is to get you your order as fast as possible and for the best price!

INTERNATIONAL SHIPPING AND DELIVERY

We ship worldwide for free on all our non-promotional items. However, although we pay the cost of shipping on all our items, it is your responsibility to pay any additional import fees or taxes that may apply to your delivery destination.

 WHAT IF I DON'T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?

We have a 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us on at hello@wizardwishes.com or on our Facebook Page and we will get you taken care of in the best way possible. We Should answer you relatively fast. Just click the contact button on our page.

 As always, Quality is our passion! 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, per session
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.